Forward-thinking local authorities are looking beyond traditional single-contact mystery shopping. By measuring the customer journey over complete end-to-end processes, you can gain a richer understanding of the overall customer experience, across multiple channels and the front and back office.
Using the power of Experience Monitor, we can cut out the paper trail and slash the start-to-finish time for your mystery shopping programme. You don’t have to wait months for the final report to be delivered before you can take action; the findings from each individual shop can be available to you the very next day, delivered straight to your inbox.
We have been delivering customer experience solutions to Local Government for a decade. We understand the financial challenges that public sector organisations face and the need for value-for-money products that offer real business benefit. We can use our experience of working with dozens of Local Authorities to put together a service that is the perfect fit for your objectives and your budget.